Terms of use

Purpose

These terms govern the use of the LALANA app, published by favo-it (17 rue Gustave Leveillé, 94320 Thiais, France; hello@lalana.favo-it.com).

Nature of the service

LALANA offers meditation, breathing and relaxation sessions. It is not a medical device or a treatment, and does not replace medical advice. If you are in distress, see "Health and safety" below.

Health and safety

• Do not use LALANA while driving, operating machinery or in any situation that requires your attention.
• Stop the session if you feel unwell. The practice may bring up emotions; you can stop at any time.
• If you have a mental health condition, are pregnant or have a health problem, ask a professional before practising.
• If you are in distress, call the help line for your country: France 3114 (free, 24/7); Belgium 0800 32 123 (free, 24/7); Luxembourg SOS Détresse 454545 (limited hours; in an emergency, 112 is always available); Switzerland 143 (La Main Tendue).
• In immediate danger: 112 everywhere; 15 (SAMU) in France; 144 (medical emergency) in Switzerland.

Synthetic voices

The voices in the sessions are generated by speech synthesis from texts written by the LALANA team. They are not recordings of a person.

Availability of the service

Continuity

LALANA is provided "as is" and requires an Internet connection. Access may be interrupted, in particular for maintenance, updates, or in the event of a network, hosting or payment provider outage. We do not guarantee continuous availability, but we work to restore the service as soon as reasonably possible. Without a connection, the app may display data saved on your device, which is not necessarily up to date.

Languages, devices and countries

• The app is available in French.
• It is offered on iPhone and Android, through the App Store and Google Play, on iOS 15 or later and Android 7.0 or later (the app's store listing prevails).
• It is available in France, Belgium, Luxembourg and Switzerland; Quebec and the rest of Canada will follow later.
• During the beta phase, access is limited to invited testers.

Content and features

• Paths, voices, soundscapes and features, including those of the Premium subscription, may be added, changed, suspended or removed, including during the beta.
• Offline listening only covers the content you have downloaded and may be limited to the Premium subscription.
• An app update may be needed to keep access to some content or features.
• The substantial removal of paid content or a paid feature does not take away the rights you have with the store.

Account

An anonymous account is created on first launch. An Apple or Google sign-in is requested at purchase so you can recover your subscription on your devices.

LALANA is intended for adults: the minimum age is 18. The anonymous account is tied to your device: if you uninstall the app without signing in, you may lose access to it and its data. You can delete your account at any time (Delete my account). We may suspend an account whose use breaches these terms.

Premium subscription

• Monthly and annual plans; the price is shown in the app before you purchase.
• The subscription renews automatically unless cancelled at least 24 hours before the end of the current period.
• Each plan (monthly or annual) includes a 7-day free trial. If you do not cancel at least 24 hours before the trial ends, the subscription starts.
• Payment and cancellation are managed from your App Store or Google Play account. The right of withdrawal is detailed in the terms of sale.

Intellectual property

The app, its texts, guided sessions, synthetic voices, sounds and soundscapes, images and name are the property of favo-it or its licensors, and are protected by copyright and other intellectual property rights.

We grant you a personal, non-exclusive, non-transferable and revocable right to use the app and its content, for private use, for as long as you use it. Without prior written consent, the following are prohibited: reproduction, extraction, recording outside the offline mode offered by the app, distribution, resale, modification, and use of the content to train an artificial intelligence system.

Acceptable use

Your use is personal and private. You may not extract, copy or redistribute the audio and texts, bypass the subscription or disrupt the service.

Messages sent to the team

The "Write to us" form in the app sends us your message by e-mail. Do not include detailed health information. How it is processed is described in the privacy policy.

News and offers e-mails

These e-mails are optional and depend on your consent, which is separate from accepting these terms; you can withdraw it at any time. See the privacy policy.

Beta phase

During the beta, features and content are being tested and may change or disappear. Your feedback is welcome.

Liability and force majeure

To the extent permitted by law, and without reducing your rights as a consumer, our liability is limited to direct and foreseeable damage. This limitation does not apply to personal injury, nor in case of gross negligence or wilful misconduct. We are not liable for a failure caused by force majeure.

Apple and Google

The terms of Apple (App Store) and Google (Google Play) apply to your download and purchases. Apple and Google are not party to these terms and do not provide LALANA support.

Changes to these terms and language

We may change these terms; the app informs you of any important change. Last updated: 1 November 2026. The French version prevails.

Governing law

French law. If you live in Belgium, Luxembourg or Switzerland, you keep the mandatory protection given by the law of your country of residence.